We ask that if for some reason our products do not meet Lighting of London product standards, you must notify us of your intention to return them within 10 business days. Once notified, our products must be returned within 10 business days. Authorised returns will only be accepted for goods that are in a clean, re-saleable condition, unused, undamaged, unmodified, in their original box with all contents included, and without any additional labels or writing on the goods or their packaging. Read more in our Terms & Conditions.